Terms and Conditions

Service:
Any customer of EliteX Computers understands that our rates are not hourly based. Each customer will receive a free estimate for the service. The cost of the repair will be determined and specified, depending of the problem. Our technician will evaluate the machine for any existing problems and you will be informed of the status of your hardware. The technician will estimate and let you know the cost for eventual repair. You will not be charged for pick-up or drop-off within the local area including Weymouth, Braintree, Quincy and Hingham. If our technician needs to travel to your location, outside of the local area, it will cost 75¢ per mile,
plus any tolls that a technician may pass through. The total amount of miles is determined by maps.google.com.  Customers are responsible for their data and backing up the data.  However, if you would like a technician to backup your data, they are not held responsible for your data. EliteX Computers does not install software without a valid license.

New and Upgraded Computers:
Each new computer built by EliteX Computers comes with a one year warranty by the date on the invoice. Upgraded computers come with a parts warranty for only the parts upgraded by EliteX Computers. EliteX Computers reserves the right to make substitutions if a replacement is needed.  All substitutions will be of equal or better quality and specification.  Warranty will be void if system is found to be damaged by accident, misuse or misapplication. Warranty is void if the warranty seal is broken resulted by service not rendered by EliteX Computers. Warranty is void should the customer(s) use profanities or rude or disrespectful behavior.  Warranty does not cover software of any type including Operating Systems and Hardware / Software incompatibility issues including Drivers.  The customer is responsible for backup of their data prior to having service performed.  EliteX Computers is not responsible for lost data. Technical Assistance:
EliteX Computers is not responsible to any party for any direct, indirect, special or other consequential damages for any use of technical support information provided by EliteX Computers via e-mail, telephone or in person, or from any other source, including the manufacturer or designer of the product and web support sites.

Software:
EliteX Computers does not install illegal software on any machines. If your computer is going to be upgraded to a newer operating system, or needs to be formatted, or a new hard drive is installed, or reinstallation of your operating system will require you to have all your original software and the serial keys.

Quotes:
Quotes given by EliteX Computers are not always the final prices.  This is only an estimate of hardware, software and labor of a given job.

Payment:
New and upgraded computer require payment upfront. Service jobs will be billed at the end of the job. You may pay the technician with cash, check or credit card. The check should be made out to EliteX Computers. All returned checks will be liable for a $29.00 charge. We also accept credit card payments via Paypal. All credit Card payments have an increase of 3% on top of the total. EliteX Computers has the right to suspend service to the client at any time for any reason. This is of course for the protection of EliteX Computers and it's other clients. If such a suspension is to last for more than 1 day, the client will be notified as to the reason by e-mail.

This agreements are binding to the client whether the new account information is received by internet, phone, e-mail, or by any other ways. The client agrees they are bound by the terms of this agreement upon the request for EliteX Computers services. The client agrees to indemnify and hold harmless EliteX Computers and it's principles and employees from any claims resulting from the use of the services which damages the client or any other parties.

Use of this website and/or EliteX Computers services constitutes acceptance of these Terms and Conditions.
These terms and conditions can be updated any time without any notice

 

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837 Broad St  Weymouth, MA 02189   (781) 335-8400